Call Centres: Increasing Engagement & Performance

Staff motivation within UK call centres is not only essential to their continuing success as businesses, but also to the country. According to Contact Babel, the country’s 5,000 plus call centres employ 1 million people.

Enagaging call centre staff and motivating high performance requires a considered incentives, reward and communication strategy. This paper explores the issues involved in doing this.

You must be logged in to download this file.